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Points.com Customer Support
Most Popular Questions & Answers
Why can’t I redeem my American Airlines AAdvantage miles?
Why can't I log in to Points.com?
How do I update my email address?
FAQ - Where do I start?
How do I register a reward program on Points.com?
How do I add Programs I do not see listed on Points.com?
How do I find my PIN or password for my reward program account?
FAQ - Trade, Exchange & Buy
How can I cancel a trade I posted?
Who pays the Trading fee?
How can I find the exchange rate between two programs for an Exchange?
FAQ - Give and Redeem
I’m not able to exchange/trade/redeem with my reward program. Why?
What does PayPal have to do with Points.com (Why is PayPal involved)?
What does ‘Low Balance Offers’ mean?
FAQ - General
I'm being re-directed back to the Points.com Home Page. What can I do?
I have recently traveled and have not received my miles/points, can you help?
What’s the difference between a ‘trade’ and an ‘exchange’?
FAQ - Updating your information
Why is my balance showing incorrectly?
How do I create or update my Points.com account security question?
How do I change my reward program account number?
Support Ticket System