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Points Customer Support
Most Popular Questions & Answers
Why can’t I redeem my American Airlines AAdvantage miles?
I no longer need/want the points or miles I purchased. How do I get a refund?
Why can't I log in to Points.com?
FAQ - Where do I start?
How do I register a reward program on Points.com?
I have the miles or points. Why can’t I use them?
Why do some Reward Programs allow you to do things others do not?
FAQ - Trade, Exchange & Buy
How can I find the exchange rate between two programs for an Exchange?
Who pays the Trading fee?
How can I cancel a trade I posted?
FAQ - Give and Redeem
I’m not able to Exchange/Trade/Redeem with my Reward Program. Why?
What does PayPal have to do with Points.com (Why is PayPal involved)?
What does ‘Low Balance Offers’ mean?
FAQ - General
I'm being re-directed back to the Points.com Home Page. What can I do?
I have recently traveled and have not received my miles/points, can you help?
What’s the difference between a ‘trade’ and an ‘exchange’?
FAQ - Updating your information
I don't want to receive any more e-mails from you. How do I stop them from coming?
Why can’t I update my Reward Program account numbers?
How do I change my password?