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Points Customer Support
Most Popular Questions & Answers
Why can't I log in to my Points Loyalty Wallet?
Why can’t I redeem my American Airlines AAdvantage miles?
How do I update my email address?
Where do I start?
How do I register a reward program in my Points Loyalty Wallet?
I can't remember my password. What should I do?
How do I find my PIN or password for my loyalty program account?
How do I buy points or miles?
I made an Exchange but it hasn't completed. Why not?
How do I Exchange points or miles between my loyalty programs?
Redeeming for Gift Cards
I’m not able to Exchange/Redeem with my loyalty program. Why?
How do I Redeem points or miles for a gift card?
Why am I getting a message that I've exceeded my limit when redeeming/exchanging from my Icelandair account?
I'm being re-directed back to the Points Loyalty Wallet (Points.com) home page. What can I do?
I have recently traveled and have not received my points/miles. Can you help?
How long do transactions on the Points Loyalty Wallet take to complete?
Updating your information
Why is my balance showing incorrectly?
How do I update my name (or username, or address) on my Points Loyalty Wallet account?
I don't want to receive any more emails from you. How do I stop them from coming?