How can I contact Points Loyalty Wallet (Points.com) customer support?

You can get in touch with our Customer Support Team in two ways:

Chat - Use the link to our chat feature on the right-hand side of this page between 10 am and 4pm EST on weekdays (except for holidays) to chat with one of our Customer Service agents.

Email - Again using the widget on the right-hand side of this page, you can send an email to our Customer Service Team. We do our best to respond to all emails within 48 hours (excluding weekends and holidays).

The fastest way to get help is to browse our FAQs. We've worked hard to make these FAQs as helpful as possible (and we update them regularly).

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