My credit card was charged, but I never received my points/miles.

If you purchased points/miles (Buy, Gift, Share, Transfer, Magazine/Newspaper Subscription, etc.) from your Reward Program, but never received the points/miles purchased, please take a look at the scenarios below:

  • While you were doing your transaction, you received an error message that "your credit card details could not be confirmed".
    If this is the case, your credit card will have a pre-authorization hold on it but has not actually been charged. The hold(s) will fall off shortly and you will regain access to those funds. However, your transaction did not process and you will not be receiving any points/miles. You can attempt your transaction again, but confirm your credit card details (including your billing address) as something you entered during your first attempt was incorrect.

  • While you were doing your transaction, you received a non-credit-card-related error message that redirected you back to the first page of the Purchase flow (You would have also received an email with the same error message).
    If this is the case, your credit card may have a pre-authorization hold on it but has not actually been charged. The hold(s) will fall off shortly and you will regain access to those funds. However, your transaction did not process and you will not be receiving any points/miles. You can attempt your transaction again, but you may want to contact your Reward Program as there may be an issue with your account or the account details you entered. 

  • The base points/miles of your transaction have credited to your account, but the bonus points/miles have not yet credited.
    Please double-check the Terms & Conditions of the promotion, as some promotions do not credit the bonus miles for 6-8 weeks following the completed base points/miles credit. Otherwise, please contact your Reward Program's Customer Service Department to inquire on the status of your transaction.

  • You did not receive any error messages during the Purchase flow, but have still not received your points/miles.
    Your transaction may be processing normally, it can take up to 3 business days for a transaction to complete. If it has been more than 3 business days and you still have not received your points/miles, please contact your Reward Program's Customer Service Department to inquire on the status of your transaction.
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