I no longer need/want the points or miles I purchased. How do I get a refund?

To clarify, Points.com powers the purchase websites for many of our Partners online products and services, such as buying, gifting and sharing points or miles; however, Points.com does NOT authorize refunds.

ONLY your Reward Program can request a refund on your behalf, as they are the only ones who have access to your Reward Program account and they must remove the points or miles from your account before a refund can be requested.

Most Reward Program Customers Service Representatives understand the rules for refund requests, but if that is not the case, ask to speak with a supervisor or manager for your Reward Program who is knowledgeable of the protocol.

 

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