Your email address is unique to your account and is used to sign in to your account.

To maintain our high levels of security, you will need to contact customer support if you would like to change the email address you use to log in to Points.com.

All transactions on Points.com are final and irreversible. This includes Exchanges, Redemptions, and Trades.

If you purchased miles (Buy, Gift, Share, Transfer, Magazine/Newspaper Subscription, etc.) from your Reward Program and would like a refund, you will need to contact your Reward Program to request a refund. Points.com powers the technology behind the Purchase website, but only the Reward Program has access to your account or the ability to update your balance. The Refund process can only begin by an Agent from the Reward Program removing the purchased miles from the account, and then sending an internal request to Points.com to refund the charges to your credit card.  

The American Airlines AAdvantage program requires a minimum balance of 25,000 miles or Gold, Platinum or Executive Platinum status to redeem on Points.com. If you're seeing the error message below, it's because you don't have the minimum balance or account status required by American Airlines to redeem.

If you purchased points/miles (Buy, Gift, Share, Transfer, Magazine/Newspaper Subscription, etc.) from your Reward Program, but never received the points/miles purchased, please take a look at the scenarios below:

• While you were doing your transaction, you received an error message that "your credit card details could not be confirmed".
  If this is the case, your credit card will have a pre-authorization hold on it but has not actually been charged. The hold(s) will fall off shortly and you will regain access to those funds. However, your transaction did not process and you will not be receiving any points/miles. You can attempt your transaction again, but confirm your credit card details (including your billing address) as something you entered during your first attempt was incorrect.
  
  
• While you were doing your transaction, you received a non-credit-card-related error message that redirected you back to the first page of the Purchase flow (You would have also received an email with the same error message).
  If this is the case, your credit card may have a pre-authorization hold on it but has not actually been charged. The hold(s) will fall off shortly and you will regain access to those funds. However, your transaction did not process and you will not be receiving any points/miles. You can attempt your transaction again, but you may want to contact your Reward Program as there may be an issue with your account or the account details you entered. 
  
  
• The base points/miles of your transaction have credited to your account, but the bonus points/miles have not yet credited.
  Please double-check the Terms & Conditions of the promotion, as some promotions do not credit the bonus miles for 6-8 weeks following the completed base points/miles credit. Otherwise, please contact your Reward Program's Customer Service Department to inquire on the status of your transaction.
  
  
• You did not receive any error messages during the Purchase flow, but have still not received your points/miles.
  Your transaction may be processing normally, it can take up to 3 business days for a transaction to complete. If it has been more than 3 business days and you still have not received your points/miles, please contact your Reward Program's Customer Service Department to inquire on the status of your transaction.
  
  
• Your Points.com Trade transaction has a status of "Under_Review" or has been "Pending" for more than 5 business days.
  If your Points.com Trade transaction has a status of "Under_Review" there has likely been an issue, either with your account or the account of the other member involved in your Trade. Please be assured that our Technical Support Team is investigating the issue and working on a quick resolution. If your Points.com Trade transaction has been "Pending" for more than 5 business days, there could be an issue with your transaction. Please feel free to contact our Customer Support Team via email or live chat under the "need help" section in the right-hand menu.