If your Loyalty Program balances are not showing in your Loyalty Wallet, here are some of the reasons why:
1. Your information does not match exactly with what your loyalty program has in their system. - To fix the problem, contact your loyalty program to confirm your account credentials. Then update your loyalty program by signing into your Points.com account, then click on Try Again, enter the correct information, then click on Save.
2. You have entered characters that do not match. - Do not add dashes, other symbols, or spaces for the loyalty program account number. Just the numbers or letters, and letters should be capitalized.
3. Your account is inactive. - Contact your loyalty program to request they reactivate your account, and check that your credentials are up-to-date.
If you’re still having trouble, please feel free to email our Customer Support team.