Why am I getting an unknown error or unexpected error when trying to register my program?

There are several reasons that you may encounter an unknown or unexpected error when registering your programs on the Points Loyalty Wallet. If you get one of these errors, try registering your program again, making sure that you enter your loyalty program information without leaving spaces between the numbers/letters. All letters should be entered as capitals. Also check to make sure that you have not entered dashes or periods that may be shown on your card.

If you’re still having troubles, please feel free to get in touch with our Customer Support team.


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