How do I update my name (or username, or address) on my Points Loyalty Wallet account? Points Customer Support June 28, 2016 12:27 Follow To update your Points Loyalty Wallet (Points.com) account information: Sign in to Points Loyalty Wallet and, on your homepage, click 'Menu" in the top left corner of the page. Click on the 'Settings' link and then 'Personal Info.' Update your First/Last Name, your username, your country and state/province, or your location; Click 'Save'. Have more questions? Submit a request 0 Comments Article is closed for comments.