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  1. FAQs Points Loyalty Wallet
  2. General Questions

General Questions

  • What is Two Factor Authentication ?
  • Will balance tracking for the programs removed from my wallet be returning?
  • Which programs were removed from balance tracking?
  • Why can’t I see my balance for certain programs anymore?
  • I would like to opt out receiving emails from Points
  • I'm being re-directed back to the Points Loyalty Wallet (Points.com) home page. What can I do?
  • How can I contact Points Loyalty Wallet (Points.com) customer support?
  • Who to Contact for Points Loyalty Wallet (Points.com) Customer Support Help
  • Is my information safe on the Points Loyalty Wallet (Points.com)?
  • How do I cancel my account?
  • How long do transactions on the Points Loyalty Wallet take to complete?
  • I have recently traveled and have not received my points/miles. Can you help?
  • Why am I not getting email from the Points Loyalty Wallet (Points.com)?
  • What happens to my personal information if I close my Points Loyalty Wallet (Points.com) account?