Most Popular Questions & Answers

Our most popular FAQs.

• ★ Why is my American Airlines AAdvantage balance not displaying?
• ★ Having trouble redeeming your AAdvantage Miles for a magazine subscription?
• ★ I'm trying to Redeem my AAdvantage miles but I keep getting a message I have insufficient balance?
• ★ What browsers does the Points Loyalty Wallet (Points.com) support?
• ★ I no longer need/want the points or miles I purchased. How do I get a refund?
• ★ My credit card was charged, but I never received my points/miles.
• ★ Why can’t I redeem my American Airlines AAdvantage miles?
• ★ How do I update my email address?
• Why can't I exchange my Aeroplan miles?
• I'm trying to log into your website to redeem my AA miles for gift cards, but it won't accept my email address and password. Can you help?
• I usually log in to Points.com using Facebook Connect, why is this option is no longer available?
• Can you remove authorization holds from my credit card?
• Why can't I log in to my Points Loyalty Wallet?
• Which programs participate on Points.com?
• My points/miles/credits are going to expire. How can Points.com help?