Most Popular Questions & Answers
Our most popular FAQs.
- ★ Why is my American Airlines AAdvantage balance not displaying?
- ★ Having trouble redeeming your AAdvantage Miles for a magazine subscription?
- ★ I'm trying to Redeem my AAdvantage miles but I keep getting a message I have insufficient balance?
- ★ What browsers does the Points Loyalty Wallet (Points.com) support?
- ★ I no longer need/want the points or miles I purchased. How do I get a refund?
- ★ My credit card was charged, but I never received my points/miles.
- ★ Why can’t I redeem my American Airlines AAdvantage miles?
- ★ How do I update my email address?
- I have not received my Hilton Honors Rewards from a Lyft Ride that I took
- I Redeemed my AAdvantage miles for a Gift Card, but I have not Received it
- Why can't I exchange my Aeroplan miles?
- I'm trying to log into your website to redeem my AA miles for gift cards, but it won't accept my email address and password. Can you help?
- I usually log in to Points.com using Facebook Connect, why is this option is no longer available?
- Can you remove authorization holds from my credit card?
- Why can't I log in to my Points Loyalty Wallet?
- Which programs participate on Points.com?
- My points/miles/credits are going to expire. How can Points.com help?