Most Popular Questions & Answers
- ★ Why is my American Airlines AAdvantage balance not displaying?
- ★ Having trouble redeeming your AAdvantage Miles for a magazine subscription?
- ★ I'm trying to Redeem my AAdvantage miles but I keep getting a message I have insufficient balance?
- ★ What browsers does the Points Loyalty Wallet (Points.com) support?
- ★ I no longer need/want the points or miles I purchased. How do I get a refund?
- ★ My credit card was charged, but I never received my points/miles.
Where do I start?
- What is Points.com and the Points Loyalty Wallet?
- Can I add multiple account numbers for the same program?
- Why am I getting an unknown error or unexpected error when trying to register my program?
- Is the Points Loyalty Wallet free?
- How do I register a reward program in my Points Loyalty Wallet?
- I can’t remember my loyalty program account number. What should I do?
Exchanging Points/Miles
- Why can't I exchange my Kickback Points on the Points Loyalty Wallet?
- Why am I getting a message that I've exceeded my limit when redeeming or exchanging from my Icelandair account?
- Why can't I Exchange with my program?
- What is an Exchange?
- How do I Exchange points or miles between my loyalty programs?
- How do I find out the Exchange rules for my program(s)?
Redeeming for Gift Cards
- The Gift Card I received has no balance
- Why can't I redeem my points/miles for an Amazon gift card?
- Can my gift certificate be mailed to a hotel?
- What are the Terms and Conditions of each Retailer?
- Why am I getting a message that I've exceeded my limit when redeeming/exchanging from my Icelandair account?
- How do I Redeem points or miles for a gift card?
General Questions
- What is Two Factor Authentication ?
- Will balance tracking for the programs removed from my wallet be returning?
- Which programs were removed from balance tracking?
- Why can’t I see my balance for certain programs anymore?
- I would like to opt out receiving emails from Points
- I'm being re-directed back to the Points Loyalty Wallet (Points.com) home page. What can I do?
Updating your information
- How do I update my name (or username, or address) on my Points Loyalty Wallet account?
- How do I create or update my security question?
- How do I change my loyalty program account number?
- Why can’t I update my loyalty program account numbers?
- Why is my balance showing incorrectly?
- How do I change my password?